Shipping

SHIPPING WITHIN AUSTRALIA

We have two flat rate options for your Shipping, Standard and Express. Standard Shipping is a flat rate of $10 within Australia and New Zealand, and Express is $15. If you spend over $80 you will receive Free Standard Shipping. Each piece will be lovingly cocooned in tissue paper, enclosed in a box, and kissed goodbye for the journey to your awaiting arms.

Unless otherwise requested and paid for all packages will be sent through Australia post express or international mail. National delivery times vary from 1 day to 14 days depending on location. Please also consider any 'Made to Order' items you may have purchased and allow 3-5 days before these items can be posted.

A tracking number will be issued once the order is filled and sent. We ask our customers to please allow 3 business days for delivery in metropolitan areas and up to 7 business days for delivery to rural areas. If you have not received your package in this timeframe, please contact us with your order number so that we can do our best to resolve this with Australia Post.

If you know that you will not be home within expected delivery time frame, we ask our customers to provide a work address for delivery. Otherwise you may add a note to your order requesting registered post with signature on delivery. This will mean that if you are not home at time of delivery, you will receive a slip to collect the package from your local Post Office. 

 

INTERNATIONAL POSTAGE

We have two flat rate options for International Shipping, Standard and Express. Each piece will be lovingly cocooned in tissue paper, enclosed in a box, and kissed goodbye for the journey to your loving arms. Extra protection will be provided for our international jet-setter ear candy. International delivery can vary between 5-21 days. Due to COVID-19 there may be longer than normal delivery times.

Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.

We will issue a tracking number once the package is sent. Please also consider any 'Made to Order' items you may have purchased and allow 3-5 days before these items can be posted. If you have not received your purchase in 21 business days, please contact us so we can follow this up with the courier. FREE SHIPPING is offered on all purchases exceeding $250.

If you know that you will not be home within expected delivery time frame, we ask our customers to provide a work address for delivery. Otherwise you may add a note to your order requesting registered post with signature on delivery. This will mean that if you are not home at time of delivery, you will receive a slip to collect the package from your local Post Office. 

 

CONDITION OF PURCHASE

Jadewood is not responsible for any purchases which may be lost in transit, however we will do everything in our power to resolve the issue with Australia Post or contracted courier. It is unfortunate and infrequent, but possible and we ask for your patience and understanding during the process.

Tahlee X


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